FREQUENTLY ASKED
QUESTIONS

FEES + CHARGES

  • We offer discounted rates for individuals who hold a valid concession card, including:

  • Yes, you will need to present your valid concession card each time when paying for casual visits. If you are purchasing a membership or punch pass, you will also need to show your concession card at the time of purchase.

iCLASSPRO CUSTOMER PORTAL

  • iClassPro is the world’s leading class management software that we utilize for managing memberships, program bookings, and activities. It streamlines scheduling, enrollments, payments, and customer communication, making it easier for patrons to access and enjoy our services

  • The organisation name is cootamundra.

    Why isnt the organisation name Leisure and Recreation Group?
    In the iClassPro setup, one of the facilities needs to be deemed and assigned as the primary facility. For our organisation, that primary facility is cootamundra, and it should be referenced in all lowercase.

  • Yes, there is, and we highly encourage our patrons and members to download it.

    Why?
    Download the iClassPro App today and get full access to your account in the palm of your hand!

    • Booking on the Go With the iClassPro App, you can quickly find and register for the classes and camps that are right for your student.

    • Mobile Notifications Stay in the know by enabling iClassPro App Push Notifications and never miss an important announcement from us again.

    • View Student Attendance
      The iClassPro App puts your student's attendance right at your fingertips. No more wondering about when your child missed a class.

    • See Your Skills
      See how your student is progressing in their class with Skills within the iClassPro App. Practice pays off, and with Skills, you can see all of the areas your student is excelling in. View skill attempts, passed skills, and feedback from your student's instructors.

    • Manage Makeups Know your student won't be able to make it to their next class? Submit future absences within the iClassPro App with Makeups. Use your makeup tokens any time of day by signing your student up for a class. (Makeup tokens are subject to availability and are valid for 60days.)

    • All in One Dashboard
      With the iClassPro App Dashboard, see when payments are due, birthday notifications, and view news articles

SERVICE NSW

  • As a Service NSW Provider, we currently accept the following vouchers;

    • Active Kids

    • First Lap

  • To claim and redeem your Active Kids Voucher:

    1. Visit sport.nsw.gov.au/activekids, and read the parent Guidelines and Fact Sheets to learn more about the program.. 

    2. Create/Login to your MyServiceNSW account and Complete an Active Kids application.

    3. You will receive a voucher with a unique ID number for each child you register (available to download, print and email).

    4. Redeem your vouchers by filling out our online form. Please allow up to three (3) business days for your voucher to be processed. The voucher amount will be credited to your account to be used towards your program fees.

    To claim and redeem your First Lap Voucher:

    1. Visit https://www.service.nsw.gov.au/transaction/apply-first-lap-learn-swim-voucher to find out information on how to apply for your voucher. 

    2. Create/Login to your MyServiceNSW account to apply for your voucher.

    3. You will receive a voucher with a unique ID number for each child you register (available to download, print and email).

    4. Redeem your vouchers by filling out our online form. Please allow up to three (3) business days for your voucher to be processed. The voucher amount will be credited to your account to be used towards your program fees.

GENERAL

  • Twelve (12) years of age.
    As per our Supervision at Public Pools Policy and our Stadium Supervision Policy, a person needs to be 12 years of age to attend without adult supervision.