Data-driven facility management to enrich communities.
Smarter Operations. Measurable Success. Value for Money.
Our Performance Rating Scale
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Our Performance Rating Scale /
At L+R Group, we specialise in transforming aquatic and leisure facilities into high-performance assets for councils and organisations across NSW.
Our data-driven approach leverages real-time analytics and scalable expertise to deliver measurable outcomes—optimising revenue, participation, and operational efficiency.
Our proprietary performance measurement system ensures that every facility operates at peak efficiency, providing actionable insights through a transparent and accessible dashboard. By integrating advanced analytics with hands-on expertise, we enable our partners to make informed decisions that maximise financial and community impact.
Key Benefits of Our Data-Driven Approach:
Optimised Revenue: Uncover new revenue streams through targeted program analysis.
Enhanced Participation: Increase community engagement with data-backed strategies.
Operational Efficiency: Streamline facility management through predictive analytics.
The L+R Advantage – Performance You Can Measure.
Unlike traditional facility management, we don’t leave success to chance—we measure, analyse, and optimise every aspect of facility performance.
Our proprietary Performance Ranking System evaluates each facility based on comprehensive metrics designed to drive continuous improvement:
RevPop: Measures revenue per person in the community, providing a clear indicator of financial efficiency.
RevAttend: Tracks average attendance rates, highlighting trends and seasonal variations for better resource allocation.
RevProg: Assesses program-specific revenue, ensuring that each offering is both profitable and impactful.
Performance Factor: A holistic ranking system that benchmarks success across all venues under management.
This data-driven methodology not only enhances transparency but also empowers our partners to implement strategies that yield tangible results.
What Our Partners Can Expect:
✅ Higher Engagement: Boost participation rates through targeted programs.
✅ Optimised Revenue: Leverage performance insights to increase profitability.
✅ Improved Efficiency: Achieve value for money with streamlined operations.
“I am incredibly impressed with the swimming pool facilities provided by the leisure and recreation group. The team has established a clean and safe environment that exceeded my expectations. The staff's attentiveness, combined with the wide range of activities and programs offered, made my experience truly enjoyable. I highly recommend the leisure and recreation group to anyone seeking a fantastic swimming pool experience."
—Lydia WhitePatron · West Wyalong
Performance Factor
Formula: (RevPop + RevAttend) = Performance Factor
Each facility is analysed and ranked based on its Performance Factor. This metric evaluates how well a facility is operating relative to its capacity and compares its effectiveness to other similar facilities.
Performance Rating Scale
Each facility is scored based on its Performance Factor and categorised as follows:
0 - 20 | Poor
The facility has underlying issues that need to be identified and addressed.20-30 | Average
The facility is performing below expectations. Focus will be applied to bring it up to standard.30- 50 | Good
The facility is performing well but still has growth potential and areas for improvement.50+ | Excellent
The facility is operating at its maximum potential.
RESULTS
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RESULTS 〰️
See the Results
Our data-driven approach has consistently delivered exceptional results for councils and organisations across NSW. Through a combination of strategic management and detailed performance metrics, we transform facilities into thriving community hubs.
Case Study:
Revamping a Regional Aquatic Centre
Increased Attendance: Boosted by 32% within 12 months through targeted program offerings and optimised scheduling.
Revenue Growth: Improved revenue per participant by 28% by refining service pricing and enhancing program profitability.
Enhanced Customer Experience: Achieved a customer satisfaction rating of 4.7/5, demonstrating our commitment to quality.
Our success stories are a testament to the effectiveness of our approach—delivering financial, operational, and community benefits that exceed expectations.
Why Councils Choose L+R Group
Trusted by Councils. Proven by Performance.
With over 14 years of experience managing premier aquatic and leisure facilities across NSW, L+R Group has earned the trust of councils. Our contract-ready, data-backed approach ensures that every facility we manage delivers maximum value.
Key Reasons to Trust L+R Group:
14+ Years of Proven Expertise: Managing complex facilities with precision and care.
150+ Skilled Professionals: A scalable workforce trained in safety, compliance, and efficiency.
100% Transparency: Real-time performance data and audit-ready reporting for complete accountability.
We work closely with councils to align facility management with broader community and financial goals—turning aquatic and leisure facilities into vibrant, self-sustaining assets.
Our Performance-Driven Approach
Performance You Can Measure
At L+R Group, performance is not just a metric—it’s a mindset. Our comprehensive performance management system is designed to continuously assess and enhance every aspect of facility operations.
Key Features of Our Approach:
Predictive Analytics: Anticipate trends and optimise resources proactively.
Custom Reporting: Tailored insights that align with your strategic goals.
Scalable Solutions: From single venues to multi-facility contracts, we have the expertise to deliver consistent results.
By combining predictive analytics with real-time performance tracking, we ensure that every decision is grounded in actionable insights—enabling councils to maximise both financial outcomes and community benefits.
Advisory Services
Strategic Insight for Smarter Facility Management
Specialising in consulting, compliance, and asset management, we ensure best practices, accreditation, and regulatory compliance while delivering reporting, benchmarking, mentoring, and performance management solutions.
L+R Group offers tailored advisory services that help councils and facility owners navigate the complexities of aquatic, leisure, and sports facility operations. Drawing on over 14 years of industry experience, our advisory approach blends compliance expertise, workforce optimisation, and financial insight to ensure long-term operational success. Whether advising on a new tender, transitioning to outsourced management, or enhancing service delivery, our team provides strategic guidance grounded in real-world facility performance.
Our advisory work is underpinned by data and benchmarking. Using performance frameworks such as RevPop and AttendPop, we identify where efficiencies can be gained and where engagement can be increased. We assess facility usage, staffing models, program delivery, and risk management to help decision-makers make confident, evidence-backed choices. We also support councils in navigating procurement and governance processes, ensuring alignment with internal policies and community expectations.
L+R’s advisory services extend to business planning, compliance readiness, and operational diagnostics. From feasibility assessments and contract development to safety reviews and change management, we deliver trusted, vendor-ready advice that improves outcomes and supports organisational goals. With a strong understanding of the local government landscape and community service mandates, we act as a bridge between policy, performance, and people.
Let’s Elevate Your Facility’s Performance!
If you’re looking for a strategic, performance-driven approach to facility management, L+R Group is ready to help. Our expertise in data-driven management, compliance, and operational efficiency makes us the trusted partner for local government vendors.